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Refund Policy


Prior to purchasing, please make sure you’re confident with your product selection, ensuring it’s fit for purpose and you’re happy with your colour choice(s). If you change your mind, it is unlikely that we will be able to cancel your order due to the nature of the product (ordered and/or cut specifically for your project). Returns will not be accepted unless the goods supplied do not meet our obligations under the Consumer Guarantees Act. We do not accept returns on any product that is left over from an installation. To complete a return, we require a receipt or proof of purchase. Refunds will be issued at the discretion of Carpet Court*. To request a return email TBA (will create new address).

*THERE WILL BE NO CASH REFUNDS. All refunds will be refunded by internet transfer into the provided account through email. Please email us to inform your refund details including invoice number, item(s) to be refunded, account name and number to receive the refund. Please note that we can not refund to credit card.

To return your product, you should mail your product to: Carpet Court Central Warehouse, 373 Neilson Street, Penrose, Auckland 106, New Zealand 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.